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Customer Service / Sales Support Assistant - IT
Reference VAC-16539
Job Title Customer Service / Sales Support Assistant - IT
Sector IT, Software & Telecoms, Sales, Sales support, Customer Service
Salary Salary negotiable
Town/City Tullamore
Job Type Permanent
Job Description I.T. Customer Services / Sales Support:
We are currently looking to recruit a suitable candidate for the position of I.T. Customer Services & Sales Support.

 Effectively manage large amounts of incoming calls
 Generate sales leads/ Tenders
 Deal effectively and efficiently with the varying needs of our customers.
 Provide accurate, valid and complete information internally and externally by using the appropriate methods and in house systems.
 Manage daily schedule of Engineers
 Use of CRM to record customer interactions, process customer accounts and efficiently maintain filing system / communication.
 Process customer orders and ensure timely distribution/ Stock Control
 Follow communication procedures, guidelines and policies
 Social Media interactions for business

 3rd level qualification in Business or related subject
 3 + years experience in a similar Customer Support dept.
 A knowledge of IT systems an advantage but not essential
 Experience using MS Office.
 Experience using CRM Systems
 Ability to interact with a wide range of customers and to adapt/respond appropriately.
 Excellent communication, organisational and presentation skills
 Ability to multi-task, prioritize, and manage time effectively is essential
 Strong capacity to work on own initiative and equally as a team member.

Excellent remuneration and ability to develop within the role for the right candidate.

Please click on the red text-link below attaching a relevant cv.
Date Posted 26/06/2017 14:22:00
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Contact Details
N.I.S. Ltd. - Tullamore
Employer N.I.S. Ltd. - Tullamore
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